Privacy Policy

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Privacy Policy for Amplified Voices CIC

Effective Date: 12 March 2025
Last Updated: 12 March 2025 

Amplified Voices CIC ("we," "our," or "us") is committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.amplifiedvoices.org.uk (the “Site”) or interact with our services.

1. Who We Are

Amplified Voices CIC is a Community Interest Company (CIC) based in the UK. We are a data controller under the UK GDPR, responsible for handling your personal data.

For any questions regarding this policy, you can contact us at:

Amplified Voices CIC
Piccadilly Business Centre, Unit C Aldow Enterprise Park, Blackett Street, Manchester M12 6AE
Email: info@amplifiedvoices.org.uk
Phone: 07931352391

2. What Personal Data We Collect

We collect and process the following types of personal data:

• Identity and Contact Information: Your name, email address, phone number, postal address, and other identifying details.
• Transaction Data: If you purchase a product, donate, or register for an event, we may collect payment and billing details (processed securely via third-party payment providers).
• Technical Data: Your IP address, browser type, operating system, device information, and website usage analytics.
• Communication Data: Your messages, enquiries, survey responses, and feedback.
• Marketing Preferences: Your subscription preferences for newsletters and marketing emails.

We do not collect special category data (e.g., health, race, religion) unless you voluntarily provide it for specific services, such as accessibility needs.

3. How We Use Your Data (Lawful Basis for Processing)

Under the UK GDPR, we process personal data based on the following lawful grounds:

Purpose

Lawful Basis

To provide our services (e.g., choir registration, events, or digital content)

Performance of a contract

To process donations, payments, and transactions

Performance of a contract / Legal obligation

To send newsletters, event updates, and marketing

Consent (you can opt out anytime)

To respond to enquiries and provide support

Legitimate interests

To improve website functionality and user experience

Legitimate interests

To comply with legal and regulatory requirements

Legal obligation

We do not use your personal data for automated decision-making or profiling.

4. How We Share Your Data

We do not sell, rent, or trade your personal data. However, we may share your data with:

• Service Providers: Trusted third-party providers who assist us with website hosting, email marketing, payment processing, and event management.
• Legal Authorities: If required by law, we may disclose information to law enforcement or regulatory bodies.
• With Your Consent: If you opt-in for collaborations, testimonials, or partner events, we will obtain your consent before sharing your data.

All third-party service providers are contractually obligated to protect your data under UK GDPR standards.

5. Data Retention: How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• General enquiries & contact forms: Up to 12 months
• Event registrations & transactions: Up to 7 years (for financial records)
• Marketing & mailing list data: Until you unsubscribe
• Website analytics: Typically 24 months

Once data is no longer needed, we securely delete or anonymise it.

6. Your UK GDPR Rights

Under UK data protection laws, you have the following rights:

1. Right to Access – You can request a copy of the personal data we hold about you.
2. Right to Rectification – You can ask us to correct inaccurate or incomplete data.
3. Right to Erasure (“Right to be Forgotten”) – You can request deletion of your personal data.
4. Right to Restrict Processing – You can ask us to limit the use of your data.
5. Right to Data Portability – You can request a copy of your data in a structured format.
6. Right to Object – You can object to our use of your data, especially for marketing.
7. Right to Withdraw Consent – If we rely on consent, you can withdraw it at any time.
8. Right to Complain – If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise your rights, email us at info@amplifiedvoices.org.uk.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

• Essential Cookies: Required for website functionality.
• Analytical Cookies: Help us understand website traffic and performance (e.g., Google Analytics).
• Marketing Cookies: Used for targeted advertising and social media integrations.

How to Manage Cookies

You can control cookies through your browser settings or opt out via our cookie banner. More details are available in our [Cookie Policy].

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal data.

9. How We Protect Your Data

We implement strict security measures to safeguard your personal information:

✔ Secure Encryption: Data is encrypted during transmission (SSL/TLS).
✔ Access Controls: Only authorised personnel can access personal data.
✔ Data Minimisation: We only collect and store necessary information.
✔ Regular Security Audits: We monitor for vulnerabilities and risks.

Despite these safeguards, no system is 100% secure. If you suspect a data breach, contact us immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal changes or service updates. Any changes will be posted on this page with a revised "Last Updated" date.

If changes significantly affect how we process your data, we will notify you via email or website notification.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Amplified Voices CIC
Piccadilly Business Centre, Unit C Aldow Enterprise, Blackett Street, Manchester M12 6AE
Email: info@amplifiedvoices.org.uk
Phone: 07931352391

Alternatively, you can contact the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

By using our website, you agree to this Privacy Policy.

Thank you for trusting Amplified Voices CIC.